Exclusion of the right of withdrawal

The right of withdrawal for the sale of rosatigella.com products is not applicable, since it is the sale of food products, which “risk deteriorating or expiring rapidly” being subject to alteration also as a result of inappropriate storage, for hygienic reasons and for the protection of customers.
Therefore, the right to return the purchased goods is granted solely for non-compliance of the order or products (ie for product or package manifestly damaged upon delivery or quantities and / or incorrect type with respect to the order).

Return of a non-compliant or damaged product

If you have received a clearly damaged, non-compliant, defective or incorrect product, you can request a refund of the item by communicating it by phone by calling 0721 35624 or by e-mail at info@rosatigella.com.

With the same procedure, if the conditions exist, you can withdraw from the purchase made, communicating it within a maximum period of 14 days from receipt of the goods.

We reserve the right to reimburse the purchased product only after having carried out the appropriate quality checks, to verify the actual non-conformity of the returned product.

In the event that the non-conformity of the product is ascertained, we will refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.